Privacy Policy

Last Updated: May 17, 2025

This Privacy Policy complies with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. INTRODUCTION

Welcome to CoverGEO (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our services:

2.1 Personal Information You Provide to Us

Account Information: When you sign up for CoverGEO, we collect information such as your email address, username, and other account-related information necessary to create and manage your account.
Profile Information: Information you may choose to add to your profile, such as name, job title, company, profile picture, and other details you decide to share.
Communications: If you contact us directly, we may collect additional personal information you provide in those communications.

2.2 Information We Collect Automatically

Usage Data: We collect information about how you interact with our services, including clicks, page views, features you use, the actions you take, and the time, frequency, and duration of your activities.
Device Information: We collect information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
Log Data: Our servers automatically record information created by your use of our services, including your IP address, browser type, referring/exit pages, and timestamp information.

2.3 Cookies and Similar Technologies

CoverGEO uses cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

Essential Cookies: Necessary for the operation of our services
Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website
Functionality Cookies: Enable our services to remember choices you make
Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process and complete transactions, and send related information
Send administrative information, such as updates, security alerts, and support messages
Respond to your comments, questions, and requests
Develop new products, services, features, and functionality
Monitor and analyze trends, usage, and activities in connection with our services
Detect, prevent, and address technical issues
Protect the safety, integrity, and security of our services, users, and others

4. SHARING OF YOUR INFORMATION

We do not sell your personal information. However, we may share your information with:

Service Providers and Sub-processors: Third-party vendors who perform services on our behalf, such as Replit and other sub-processors for hosting, data analysis, payment processing, customer service, email delivery, and auditing.
Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets.
With Your Consent: We may share information with third parties when you consent to such sharing.

5. DATA RETENTION

We store the information we collect for a reasonable period of time as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

The amount, nature, and sensitivity of the information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the information and whether we can achieve those purposes through other means
Applicable legal requirements

Unless a longer retention period is required or permitted by law, we will typically retain personal information as follows:

Account information: For the duration of your account plus 12 months following account closure
Usage data: Up to 24 months from collection
Communication data: Up to 3 years from last communication

Upon request, we can provide more specific retention timeframes for different data categories.

6. DATA SECURITY

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

7. YOUR DATA PROTECTION RIGHTS

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Depending on your location, you may have the following rights regarding your personal information:

Access: You may request copies of your personal information.
Rectification: You may request that we correct inaccurate information or complete incomplete information.
Erasure: You may request that we erase your personal information in certain circumstances.
Restrict Processing: You may request that we restrict the processing of your information in certain circumstances.
Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
Object: You may object to our processing of your personal information in certain circumstances.
Withdraw Consent: Where we rely on consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within 30 days.

8. INTERNATIONAL DATA TRANSFERS

We are based in Canada and our servers are primarily located in Canada. However, we may transfer, store, and process your information in countries other than your country of residence, including the United States (where some of our sub-processors like Replit operate).

For transfers from Canada to other countries, we ensure that appropriate safeguards are in place to protect your information and that the transfer is conducted in compliance with applicable data protection laws. These safeguards may include:

Standard contractual clauses approved by relevant data protection authorities
Binding corporate rules for transfers within a corporate group
Compliance with codes of conduct or certification mechanisms

When your personal information is transferred to or stored in the United States or other countries outside of Canada, it may be subject to the laws of those countries and may be accessible to the governments, courts, law enforcement, and regulatory agencies of those countries.

9. THIRD-PARTY LINKS

Our services may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those websites or services. We encourage you to read the privacy policies of those third parties.

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information promptly.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.